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Billing
OrbitID charges per active connection in your Production environment. The Sandbox is free.
| Price | |
|---|---|
| Sandbox | Free, up to 5 connections |
| Production SSO connection | $25 per month |
| Production Directory Sync connection | $25 per month |
Prices are in US dollars. Tax is added where it applies.
Free trial
Every new Production connection starts with a 7-day free trial. When the trial ends, the connection joins your subscription. Without a subscription it is switched off and waits for payment, so it cannot be used for logins or provisioning until you subscribe.
Subscribe
Go to Billing in the dashboard and click Start subscription. The checkout page shows what you pay today and what joins later: connections whose trial has ended are billed now, and connections still on trial join when their trial ends. Payment happens in Paddle's checkout, embedded on the same page. As soon as it completes, connections waiting for payment are switched back on.
Paddle is our reseller
Payments go through Paddle, our reseller and Merchant of Record. Paddle works out sales tax or VAT for your country, collects it and issues the invoices. Add your company name and VAT or tax ID at checkout, or later under Billing details, to have them on your invoices. Card statements show PADDLE.NET* ORBITID.
How the amount is calculated
The subscription has one line for SSO connections and one for Directory Sync connections. Their quantities follow the number of active connections in Production:
- A connection joins when its trial ends; deactivating or deleting it removes it.
- Changes are prorated and added to your next payment, so you only pay for the part of the month a connection was active.
- Deactivated connections are not billed. Sandbox connections are never billed.
If you remove your last Production connection, nothing more is billed and the subscription ends at the end of the month, unless you add a connection before then.
Update your card or cancel
Billing shows the card on file. Update card opens Paddle's card form. If a payment fails, Paddle retries it for up to 30 days and Billing offers to pay the overdue invoice with another card; if it keeps failing, the subscription ends and Production connections switch off.
To cancel, open the menu next to Update card and choose Cancel subscription. Everything keeps working until the end of the month you have paid for, then Production connections switch off and your Sandbox keeps working. Until that date you can choose Keep subscription to undo the cancellation.
Invoices and receipts
Paddle emails a receipt for every payment. Billing lists your invoices with a PDF for each, and Open Paddle portal gives you Paddle's own view of your payments. For refunds see our Refund Policy; every payment has a 30-day money-back guarantee.
